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The quickest way to an answer is the consultation form: it gives us your whole situation up front, so we can send you one complete reply.
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This is more than a “send us a message” box. It asks about your goal, your level, your dates and a rough budget, because a shortlist built on those four is far more useful than a generic one.
You get a reference number as soon as you send it. Keep it: we use it to track your enquiry, and you quote it if you ever want a copy of your data or want it deleted.
When do we reply?
We reply to every enquiry, in writing, in the order requests arrive.